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In this tutorial, you will learn to use restatement, reflection, and clarification to gather and accurately document patient information. Begin by greeting the patient pleasantly, identifying yourself, and explaining your role, for example, "Hi Mr. Dixon, I'm Laura; I'm updating your medical record today." Ensure confidentiality by selecting a quiet, private area for the interview. Explain the purpose of gathering the information. Utilize therapeutic communication techniques to complete the history form, which should include the patient's full name (with middle initial), address (including apartment number and zip code), marital status, gender, age, date of birth, telephone numbers (home, cell, and work), insurance information, and employer's contact details. If some information is already in the electronic record, verify its accuracy.