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responsibilities when things go wrong when dealing with customers sometimes things dont go as planned at your end and fair terms can help protect your business if this happens but if you use terms that allow you to remove or unreasonably limit your responsibilities when its your fault they are very likely to be unfair for example you cant say youre not responsible for faulty goods or if a customer gets hurt because of your negligence he terms a more likely to be fair if they say youll take full responsibility for consequences that are your fault and ensure youll put things right via customer we cant enforce an unfair term against your customer so it wont protect you the CMA or Trading Standards can also take action to stop you using it fair terms will help prevent disputes save your time protect your business if things go wrong and be good for your reputation if youre unsure about whether a term is fair you should seek legal advice click here to see our quick guides or watch