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In this video, Steph Barber discusses the importance of a service agreement for company directors. First, she highlights the need for clarity in defining roles, especially when multiple directors are involved, ensuring they understand their expectations and how the company operates. She notes that directors manage day-to-day operations on behalf of shareholders, who are not automatically directors, and emphasizes that the company must adhere to its articles of association. Second, a service agreement outlines compliance obligations and responsibilities, as directors have specific legal duties, such as promoting the success of the company. This structure is essential for effective governance and accountability.