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The key to effective correspondence, whether positive or negative, is to keep it short, clear, and understandable. This discussion focuses on writing letters of complaint, which become necessary when expectations are not met, such as with poor customer service, unfulfilled promises, or defective items. The process begins with a strong emotional response, prompting the need to notify someone or seek relief. It’s advisable to initially draft your complaint when feelings are heightened, then discard that version. Afterward, refine your points to create a more composed and effective letter.
