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Effective correspondence, whether positive or negative, should be brief, clear, and easily understandable. This tutorial focuses on writing letters of complaint due to disappointing experiences such as poor customer service or defective items. When faced with these situations, it's essential to express your concerns, driven by emotion, to prompt someone to take action. Start by drafting your initial thoughts when feelings are high, then discard that draft. This will allow you to refine your message by identifying and articulating the key points clearly and constructively in your final letter.
