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In this video, Amy, a file manager at CDC Small Business Finance, explains the commitment letter that borrowers receive after their loan request is approved. The commitment letter provides a summary of the loan, including essential terms, fees, and a list of additional items needed to finalize and fund the loan. Borrowers will receive the letter via email, which outlines the estimated loan structure and necessary documents. To ensure clarity and address any questions, a call will be scheduled to review the letter in detail. At this stage, borrowers will also be required to pay the loan packaging fee, indicating their commitment to proceed with the loan request and comply with the conditions for approval.