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A Software Maintenance Agreement (SMA) serves as an extended warranty for software, providing benefits such as access to the latest releases, ongoing software development, version compatibility, and unlimited technical support. Users can obtain technical support from Canadian Measurement Metrology without an SMA, but will be charged $150 per issue. To order an SMA upgrade, customers must receive a quote and submit a purchase order, which takes about a week to process. The SMA kit, sent to customers, includes a pen, USB flash drive, and an agenda book, with specific resources available on the flash drive.