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In today's discussion, we explore optimizing team productivity through the right customer success software selection. With numerous options available, it's crucial to determine which demos to attend, how many to view, and the criteria for scoring each application. Key considerations include preparing questions and whether a customized demo is necessary. Gemma from Chili Piper shares insights on her team's experience in selecting a customer success tool, emphasizing a strategic approach to scaling customer care without simply adding more personnel. The conversation covers their selection process, outcomes, and future plans for implementation.