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In this segment, Kevin Ward addresses a question from Keisha Thomas, a new real estate agent with 15 years of experience in multi-family housing. She seeks advice on how to get buyers to sign a buyer representation agreement. Keisha has had leads from open houses but struggles with commitment from buyers after sending the agreement. She inquires whether it's more effective to show a few houses before getting buyers to sign or to request the signature upfront. Despite trying both approaches, she notes that buyers often stop responding after receiving the agreement. Kevin calls this a great question for new agents navigating client engagement.