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my name is Ron Henson I have been at Tucker Castleberry for seven years a customer will send us a file well take a look at that file well pre-flight it and make sure all the colors are correct fonts are embedded the equipment here and the programs here that will convert everything from RGB to CMYK back in the old days when I first started you might have three or four weeks to get a job completed now you might have three four hours to get a job done depending on what it is whether they email us the files or we go through FTP or we have a program called Insight the customer can directly upload from the web into our server before it even gets to us is pre-flighted by Insight Insight allows you to log in and upload your files but it also allows you to review your proofs before we even get to file the customer knows that theyve sent us a good file because if its not good theyll get a notification that says hey youre missing fonts or you have bad images or youre missing an image you