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Ron Henson, with seven years of experience at Tucker Castleberry, explains their file handling process. Customers send files, which are then pre-flighted to ensure correct colors, embedded fonts, and proper format conversion from RGB to CMYK. He notes that job turnaround times have significantly decreased from weeks to just hours. Files may be sent via email, FTP, or a program called Insight, which allows customers to upload directly to the server. Insight pre-flights files and enables customers to review proofs before final submission. If there are issues, customers receive notifications about missing fonts or bad images, ensuring they submit high-quality files.