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The speaker discusses their experience with a venue owner who left rented white padded chairs outside for two days, resulting in them getting dirty. Frustrated by the situation, the speaker added her to a "do not rent to" list but still receives weekly requests for chairs. The office staff has been denying her requests, which has led to her anger. Instead of continuing to be evasive, the speaker decided to address the issue directly by explaining the reason for the restriction on renting chairs to her, using careful language to communicate their disappointment in the condition of the chairs upon return.
