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In this video tutorial, the focus is on conducting effective telephone consultations in healthcare. It emphasizes the growing use of phone consultations, which provide patients with convenient access to care when they may have difficulty visiting in person. While telephone consultations can offer quick and efficient communication, there is a risk of cutting corners and overlooking crucial details in the patient's story. The video highlights that most communication and consultation skills previously discussed are applicable to phone consultations, underscoring the importance of thoroughness to ensure patients receive the necessary care and advice.
