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The individual accepted a contract in July for decking and garden work, encountering persistent delays and unsatisfactory results. They sent a formal complaint letter before Christmas, referencing the Consumer Rights Act, requesting a completion date and outlining issues. The letter was initially undeliverable, so they emailed it with a delivery receipt. The delivery was later attempted again but was refused by the recipient, likely due to the letter's content. The person is now questioning whether this refusal serves as evidence to proceed to small claims court.