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Writing an effective complaint letter involves clarity and composure. It’s important to address issues promptly but to take a moment to cool down if you feel outraged; this helps avoid losing your temper or making regrettable statements. Once you feel calmer, keep your letter concise, ideally to one or two pages. Start with a brief introduction stating the purpose of your letter and your specific request. Follow this by presenting the facts in chronological order and clearly articulating how your expectations were not met. Overloading the letter with grievances is counterproductive, as it may not be fully read.
