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In this video, Mark Helton discusses his experience with using check drafts for business transactions. He shares that he began using check drafts after encountering issues with customers who disputed charges during the holiday season, leading to frustrating credit card chargebacks. Despite having provided satisfactory services, including websites and videos, some customers chose to charge back payments because they needed the funds. Mark emphasizes the challenges of such situations for service providers and highlights check drafts as a solution he has utilized for his business over the past couple of years, aimed at mitigating these frustrating issues.