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In this mini writing workshop, Louis discusses how to effectively compose business letters, particularly when delivering bad news or rejection letters. He emphasizes the importance of maintaining politeness, courtesy, and professionalism in such communications. Louis provides guidance on writing a rejection letter for a job applicant, even if their resume is impressive but not the right fit for the position. He suggests keeping a few key ideas in mind to create a professional letter that conveys the message clearly and respectfully, making the process smoother and less unpleasant for both the sender and the recipient.
