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In this video tutorial, the focus is on optimizing team productivity through the selection of the right customer success software. With numerous options available, the discussion addresses how to approach demos effectively—deciding which to skip, how many to see, and scoring each application. Viewers are encouraged to prepare questions and consider the necessity of customized demos. Gemma, a customer success representative from Chili Piper, shares her experience of selecting a customer success tool, emphasizing the goal of scaling the team rather than simply increasing headcount. The video will cover the selection process and its outcomes.
