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Before writing a complaint letter, ensure you are not angry. If you feel upset, vent your feelings in a letter and then discard it. Wait until you calm down to rewrite your letter, focusing on achieving the desired results. Keep the tone calm, respectful, and factual. Start with your name and address centered at the top of the page, formatted like letterhead. Below that, include your phone number, then double-space down and align your text to the left to insert the date. Finally, add the full address of the company, noting that while you may not have a specific person's name, most businesses have customer service or customer relations departments to address your concerns.
