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welcome to the contract teardown show from law insider where legal experts tear down contracts from some of the most well-known companies and high-profile executives around the world in this episode michael carrillo digs deep into the service level agreement so lets tear it down michael carrillo welcome to the contract teardown show how are you today great great thanks for having me i am glad youre here because were going to do something were going to pivot off of a conversation that we had before with my friend darlene tinelli about msas and the random other documents that pop up around at msa were going to talk about this document im going to share it with the folks at home this is a service level agreement that has a relationship to an msa before we dig into it michael tell me about this thing when are we going to see it yeah so um this is called uh this is the sla and msa for telium that youre going to see online you can just google it um and they have uh they have a really