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The video tutorial emphasizes the revenue loss businesses face due to unfulfilled payment reminders for customer orders. It introduces "Kindly," an automation tool that sends friendly and effective payment reminders to customers with outstanding invoices, saving time and money. Users can customize reminder emails using a user-friendly template editor to align with their brand. Kindly automates the process, informing users on the frequency and timing of reminders. It also allows the cancellation of remaining open orders to free up inventory and boost sales. Support is available through live chat, and Kindly is quick to set up with a free trial option to help users start recovering their sales immediately.