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In this video, Hannah from Belvista Studios discusses human-centered design activities for healthcare, aimed at enhancing patient care and service delivery. She outlines 10 activities that emphasize empathy and understanding patient contexts to improve healthcare services. Viewers can download a mind map with these activities and instructions. The focus then shifts to patient surveys, which are critical for gaining insights directly from patients. Hannah provides guidance on how to effectively conduct these surveys to better understand and meet patient needs.