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In this video tutorial, the presenter introduces Survey Sparrow, a tool for implementing surveys in businesses for both customers and employees. The importance of employee satisfaction and customer feedback is emphasized, highlighting that surveys can help gather insights for improving business operations and building rapport. The platform is described as user-friendly and capable of automating the survey process, allowing users to easily identify underlying patterns and make informed decisions. Viewers are encouraged to check out Survey Sparrow through the link in the video description.