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In this video tutorial, the presenter demonstrates how to analyze patient satisfaction scores from New York City hospitals. They introduce the data, which includes hospital names, survey questions, and patient responses, focusing on the most favorable answers (e.g., cleanliness of rooms). The analysis revolves around calculating the percentage of positive responses for various questions, such as communication by nurses. The presenter then showcases how to create a pivot table in a spreadsheet tool to organize this data, placing hospital names at the top, survey questions in the rows, and calculating the average percentage of positive responses. Viewers are encouraged to pause the video for further clarification.
