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In this video tutorial by Eliana Yacobleeva from Chillmark Research, the focus is on improving patient satisfaction through Press Ganey patient satisfaction surveys. Press Ganey has been a leader in patient experience for 30 years and currently collaborates with over 26,000 healthcare facilities and more than 60% of American hospitals. The importance of patient satisfaction is highlighted, especially in relation to public reporting of scores and its connection to Medicare reimbursement policies. The video aims to provide tools and insights to help viewers enhance their patient satisfaction scores, reinforcing the ongoing relevance of these surveys in healthcare settings.