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foreign [Music] hello everyone welcome to the third resolve use case Series in this series Ive been covering seven automations that you as an organization should be prioritizing in it today we talked about employee onboarding we talked about employee off-boarding in case you didnt catch those you can catch a recording of those on our LinkedIn page today were here to talk about password reset in todays Digital World um almost anything you need to do online requires a password Gartner reports that upwards of 20 of all IT service desk tickets are related to pass through problems and Forrester reports around 70 70 Is What It Takes or it costs for each organization to resolve those tickets with with just putting that in perspective for you quantifying the impact of what a password reset service desk ticket would cost I want to bring in our speakers for today we Im joined by Richard and Derek Richard do you want to introduce yourself um for the audience yes I am Richmond but she had me