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In today's "Ask the HR Expert" segment, the focus is on employee reference requests, a common issue. The discussion highlights the importance of having a clear policy regarding these requests to avoid potential defamation claims. Key points include: 1) Direct all reference requests to HR to ensure compliance and consistency; 2) Require written consent from the employee before providing a reference; 3) Ensure that the reference request and the response are both in writing. These steps help protect the organization and mitigate risks associated with negative references that an employee might dispute.