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yeah good morning thank you so much for joining us for this session to talk about the latest in debit memos I hope all of you are familiar with what a debit memo is and what that entails but Ill give you just a brief overview just in case the debit memo is truly an invoice that an airline is issues to an agency when they find that theres an error in ticketing so its kind of like a bill thats coming that you dont really realize is coming so everybody whos received one is Im sure pretty aware of what those are but for this session everybody they were using the app for any questions you may have so please utilize the latest in debit memos subtitle to submit your question if youre interested in doing so were gonna get started but I wanted to introduce my co-panelists up here Im Paige Blount and I am from arc and Im an industry relationship manager and I manage the debit memo working group to my left is hope Harper shes manager from Delta Airlines in the revenue protected recov