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Effective correspondence, whether positive or negative, should be concise, clear, and easily understood. This tutorial focuses on writing letters of complaint, as not all experiences meet expectations. Complaints may arise from poor customer service, unmet promises, or defective items. Writing a complaint letter often stems from a need to notify someone or seek relief regarding an unsatisfactory situation, which involves a degree of emotional investment. The recommended approach is to draft an initial version when emotions are high, then discard it, allowing time to identify and articulate the key points clearly in the final letter.
