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in part one we learned that it is important to complete the communication chain by acknowledging customers acknowledging customers when they are clearly angry in part two I want to give you phrases that you can use as is or even better adapt to your own style into the situation to acknowledge a customers concern be that anger or frustration here are some phrases that I hope you will use and customize for the best fit situation I realize you are upset this phrase is simple but it really does acknowledge concern when you pick up concern in a tone of voice or in the words you have to address it head-on and this will do exactly that or how about this one I realize how complicated it is to I came up with this phrase in response to one of my clients they are in a situation where customers have to file a complaint in writing they can either go to the companys website and download a little packet and fill out the complaint or they can get the packet via snail mail either way its another st
