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In this video, Kevin, a Microsoft employee, introduces Microsoft Bookings, a tool that enables customers to schedule appointments with small businesses. He explains that it is ideal for various service providers, such as dentists, piano teachers, hairdressers, and gym trainers. Microsoft Bookings allows customers to select a service and choose an appointment time, automating the scheduling process. Additionally, it sends reminders to customers via email and text as the appointment date approaches. The tool is not limited to small businesses, suggesting broader applicability.