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In episode 304 of the "Try Podcast," aired on September 16, Dick Alec discusses the five key components of a maintenance service agreement, differentiating it from a traditional contract. He highlights that labeling it as an agreement reduces perceived barriers and makes customers more receptive. Alec emphasizes the importance of creating a customer-centric approach and suggests that the term "agreement" feels less formal and legalistic, fostering a cooperative atmosphere. Additionally, he clarifies that he is not providing legal advice and advises listeners to develop their own agreements with professional legal counsel for guidance.