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Deborah Allen, a Complex Discharge Case Manager at the Royal Lancaster Infirmary, starts her day by managing her children's routines before work. The morning includes a quiet time for updating on overnight patient developments, followed by a team huddle to review patient lists, ensure no cases are overlooked, and plan for the day. The team focuses on seeing patients, conducting capacity assessments, and coordinating with families and nursing homes, emphasizing multi-agency collaboration. The unpredictability of the job arises from handling end-of-life palliative discharges, which often require immediate attention and have become more complex since COVID.