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In this segment of "Ask the HR Expert," the focus is on how to handle employee reference requests. The speaker emphasizes the importance of having clear policies regarding these requests to avoid potential defamation claims, especially if a negative reference is given. Key recommendations include directing all reference requests to HR to ensure compliance and consistency, as well as obtaining written consent from the employee before responding to requests. Additionally, both the request for and the response to the reference should be in writing to maintain formality and protect the organization from legal issues.