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In this video tutorial, the presenter demonstrates how to create a customer complaint form for sending emails or generating documents. The process begins by selecting the "Copy Forms" option in the extension and loading a template titled "Customer Complaint Form." After accessing the dashboard, users can edit questions and settings, and then confirm to generate a link. The link can be copied and pasted into a search engine to access the form. Additionally, users have the option to modify questions and the form's appearance via Google Sheets, following specific tabs for customization. The tutorial emphasizes a step-by-step approach to ensure ease of use.