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In the tutorial, it is explained that issuing a credit memo to an invoice may become necessary if a customer is dissatisfied with services and refuses to pay. Initially, one can keep the invoice on the books for a while, but eventually, a credit may be issued. To create a credit memo, you first need to locate the original invoice to understand the charges. For example, a Red Rock diner invoice for $70 was for pest control services at $35 per hour. To issue a credit, one must create a credit memo using the same product or service listed in the original invoice. The tutorial will guide you through this process step-by-step.