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In this tutorial, Kevin introduces Microsoft Bookings, a scheduling tool designed for small businesses like dentists, piano teachers, hairdressers, and gym trainers. He explains that Microsoft Bookings allows customers to schedule appointments easily by selecting a service and a preferred time. The system not only facilitates the booking process but also sends reminders to customers via email and text as the appointment date approaches. Additionally, Kevin emphasizes that Microsoft Bookings is not exclusive to small businesses, highlighting its broader applicability.