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To deliver a sincere and productive apology, follow a three-step process. First, provide context to ensure mutual understanding about the situation, including details such as who was involved and when it occurred. Next, discuss the action taken and express the emotions experienced as a result. Finally, focus on a positive future by outlining next steps to remedy the situation or prevent future occurrences. Each step can vary in length depending on its importance, but collectively, they should create a comprehensive apology that protects both yourself and the other party involved.
