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ever tried to use a software product and failed miserably even after the second or third attempt in such situations where there is no source of assistance frustration creeps in and opting out seems like an easier option than struggling with the product the result your user base starts shrinking which eventually impacts your bottom line the success of a software application or product depends on how easy it is to understand and use thats where software documentation comes in it is like a reference guide that explains what a software product is how it works and how to use it from the products features and installation process to its use cases and troubleshooting tips software documentation has everything users need to be successful with your product lets quickly dig into how to create meticulously structured software documentation that helps you achieve product success and customer delight here we will use pro props knowledge base to show you an example of the features we will be talk