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Mike Cayley from the Automotive Training Institute introduces the "three Cs" for maintaining organized work orders: Concern, Cause, and Correction. 1. **Concern**: Identify and separate the customer's specific issues, such as squeaking brakes, leaks, or burnt-out headlights, ensuring clarity on each issue.2. **Cause**: The technician inspects the vehicle to determine the underlying reasons for the customer's concerns, providing explanations for each problem identified.3. **Correction**: Outline the necessary actions and repairs needed to address and resolve the customer's concerns.By applying the three Cs, technicians can keep work orders clear, organized, and narrative-driven, effectively telling the story of the service needed.
