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In this tutorial, a customer calls the Shining Hotel in London to make a reservation for the upcoming weekend. The receptionist confirms the hotel's name and connects the customer to the sales team. The customer requests a room for two, specifying the stay from Friday to Saturday, which is indicated as May 13th to 15th. The receptionist inquires about the type of room, offering options including standard, deluxe, suite, cabana room, villa, and penthouse, all designed for couples. The customer, who is French with limited English proficiency, asks for clarification on the available room types.
