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Customer satisfaction feedback can be inconsistent, often reflecting polarized opinions. For instance, reviews on platforms like Yelp show extremes, with some praising a restaurant while others complain bitterly. This dichotomy occurs because people are more inclined to leave feedback only when they are very pleased or extremely dissatisfied. As a result, valuable insights on average customer experiences are often overlooked. Most customers have neutral experiences that don't prompt them to share, highlighting the need for businesses to find ways to encourage more balanced feedback from their clientele.
