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hello and welcome everybody this is alex from value insights and iamp;#39;m here today with another video for the etu-4 foundation exam so itamp;#39;s video number four of the exam practice questions in a flashcard format weamp;#39;re gonna have one more video besides this and then our series will be complete so letamp;#39;s jump right into it question number one by which of the following terms is the functionality of a service or component known in the itil framework letamp;#39;s give it a thought and iamp;#39;ll be back in a sec with the correct answer the correct answer for this question would be d it is called the utility which means if it is fit for purpose itamp;#39;s a itamp;#39;s a question if it does what it is supposed to do because every service or component has a practice and if it can fulfill its purpose then it has the right utility a says usability which is not a term defined in itil separately b says value which is the perceived benefits and usefulness of someth