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In this first webinar of 2021, the presenters, Cassie Turner and Kathy Bryant from TMLT, welcome attendees and express appreciation for their participation. They will discuss "lessons learned from OCR resolution agreements in 2020," aiming to provide clarity on defining a resolution agreement and its implications. Cassie Turner, a senior risk management representative, and Kathy Bryant, manager of product development, emphasize that their presentation is a resource and not a legal opinion. They will also review poll responses from participants.