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OCR Restaurant Customer Satisfaction Survey Template

OCR Restaurant Customer Satisfaction Survey Template

Aug 6th, 2022

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How to OCR Restaurant Customer Satisfaction Survey Template

4.8 out of 5

27 votes

In this video, team members from Drive Research discuss the most essential question to include in customer surveys. They emphasize the importance of using importance and satisfaction rating scales. Although this technically encompasses multiple questions, they focus on this method for clarity. Respondents are asked to evaluate the importance of various factors in their purchasing decisions, such as digital banking capabilities and interest rates. This process aims to gauge customer satisfaction and pinpoint critical areas for improvement. The video highlights how these insights help clients measure satisfaction effectively.

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