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The upcoming new year prompts a discussion on navigating OCR (Optical Character Recognition) in the context of disputes or knockout rounds. The speaker emphasizes the importance of using fact-based disputes instead of tablets and highlights the scientific principles behind the process, referencing credit bureau training materials. It's clarified that disputes don't simply involve humans opening envelopes; rather, the goal is to reach a human operator. The conversation will cover the dispute process, the concept of code crafting, and strategies for effectively connecting with a human representative, rather than letting the dispute be processed automatically.
