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A managed services contract primarily addresses support aspects of a business, focusing on service level agreements (SLAs) and risk management if SLAs are not met. These contracts are appropriate when a customer only needs support offerings. SLAs, typically included in a statement of work (SOW), detail response times and priorities, and should align with the main agreement. Designing the managed services contract to allow auto-renewal is crucial for securing long-term revenue, with pricing structured to include a locking period that prevents termination.