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Operating an HR shared service center efficiently poses challenges, primarily due to the need to manage unstructured information from various sources and documents. The process of gathering and organizing single tickets often results in incomplete and unclear information, leading to extra work and slow processing. To address these issues, the recommended solution is a self-learning AI-based data enrichment tool, specifically the ticket enrichment app for Freshdesk. This app automates the processing of incoming tickets and consolidates all relevant information, including text documents, attachments, and image files, efficiently transferring them into the appropriate data fields.