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In today's segment of "Ask the HR Expert," the discussion focuses on employee reference requests, a common topic that raises questions about compliance and potential defamation claims. It’s essential for organizations to have a clear policy stating that all reference requests be directed to HR to ensure consistent and compliant responses. Additionally, it’s important to obtain written consent from the employee before providing any reference. Both the request and the response should be documented in writing to mitigate risks and protect against any negative consequences. These measures help organizations navigate the complexities of providing references confidently.