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In this webinar introduction, Cassie Turner and Kathy Bryant welcome attendees to their first session of 2021, expressing appreciation for their participation. The main topic will cover lessons learned from OCR resolution agreements in 2020. Cassie, a senior risk management representative, and Kathy, manager of product development, clarify that they have no commercial affiliations related to the talk and that the presentation should be viewed as a resource rather than legal advice. The session aims to help attendees define resolution agreements and discuss their implications.