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Katie from Dr. Smith's dental office is calling Bragg to confirm details before his upcoming appointment. She inquires if there's been any change in his insurance, confirming that he is still covered under United Healthcare. Bragg asks about the cost of the appointment, to which Katie explains that a general hygiene appointment typically ranges from $175 to $250, depending on the required services. She mentions that insurance often covers a significant part of the cost and offers to have Cathy, the office manager, follow up with him for further assistance.